Returns Policy

1. Returns Eligibility
We accept returns for items that meet the following criteria:

• The item is returned within 7 days of purchase with a valid proof of purchase.
• The item is in its original condition, unused, and in its original packaging.
• Books must not have any writing, highlighting, or damage.
• Digital products (e-books, PDFs) are non-refundable once downloaded.

2. Non-Returnable Items

• Sale or clearance items.
• Gift cards and vouchers.
• Custom or special-order items.
• Opened or used stationery, CDs, or DVDs.

3. Refund Process

• Approved refunds will be processed within 7 business days via the original payment method.
• Shipping costs are non-refundable unless the return is due to an error on our part.

4. Exchanges

• Exchanges are only allowed for defective or damaged items. Customers must contact us within 48 hours of delivery.

5. How to Return an Item

• Customers must email support@iqra.co.za before returning any product.
• Returns must be sent to: 
  Iqra Agencies
  Tangerine St
  Laudium
  Pretoria
  South Africa
  0037
• Customers are responsible for return shipping costs unless the item is defective.

For any inquiries, please contact us at support@iqra.co.za or visit our store in Pretoria, South Africa.